Meta Portal Help Center

Slide the cover off your box, open the box and pull the device towards you.
Remove plastic packaging. If the plastic packaging is covering your microphone, you will have trouble making calls and using assistants.
Place your Meta Portal on a stable flat surface, like a tabletop or counter. Do not place your Meta Portal near areas where it might get wet, sources of heat or where it may be tipped over easily. (example: near sinks, showers, pools, stoves, ovens, or radiators.)
Plug the power cord into the back of your device. If your Meta Portal comes with a charging dock, learn how to set up Meta Portal Go.
Make sure the included power cord is fully plugged into your Meta Portal before plugging it into an appropriate outlet:

Your Meta Portal works when connected to a rated AC power source with 100V to 240V AC at 50Hz to 60Hz. Please review health and safety guidelines for more information.
Arrange any cables and cords so that people and pets are not likely to trip over or accidentally pull on them as they move around or walk near the Meta Portal.

Leave at least 2 feet between your Meta Portal and any walls for best call quality.

Your device will power on automatically. To turn the camera off, you can slide the camera cover over it. Or you can press the camera and microphone off button at the top of the device.

To set up your profile:

Once your Meta Portal is plugged in, follow the on-screen instructions to begin setup. If you are visually impaired and need assistance setting up your Meta Portal, you can activate TalkBack by placing two fingers on the screen and holding down.

Follow the on-screen instructions to do things like choose your preferred language, connect to WiFi and connect with Facebook, WhatsApp or Workplace accounts.

Troubleshooting

If you have trouble setting up your device, these articles may help:

Wifi troubleshooting tips.
Forgot my Facebook password.
If you're having trouble using your Meta Portal's touchscreen during setup, you may have turned on talkback.

When you have finished connecting an account, follow the remaining on-screen instructions to complete setup. You can do things like:

Note: If you can’t log into your Facebook account, visit the Facebook Help Center.

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How “Hey Portal” voice commands work

“Hey Portal” is a wake word that lets you use your Meta Portal hands-free to make requests or ask questions using your voice. Unless you turn the Meta Portal device’s microphone off, the Meta Portal device listens for a wake word to activate voice services.

If voice services are available to you, say “Hey Portal” when you want Meta Portal to start a video call, check the weather or respond to other commands.

WhatsApp Accounts

If your Meta Portal is connected only to your WhatsApp account or your voice interaction occurs during a WhatsApp call, Meta Portal will still respond to the wake word, but your voice interactions are not stored or accessible. Voice interactions occurring during a WhatsApp call are not sent to Facebook servers.

“Hey Portal” availability varies. Learn more about “Hey Portal” availability.

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Manage your photos using the Portal app

If you're managing photos using the Portal app:

You can upload up to 20 photos at once.
You cannot add or delete photos when an upload is in progress.
Photos you upload from the camera roll will only be displayed in the Portal app and on your household device.

To manage photos using the Portal app:

Open the Portal app on your mobile device.
Tap Photos.
Tap the album you would like to add or remove.
Tap Display to display or remove photos.

To create an album in using the Portal app:

Open the Portal app on your mobile device.
Tap Photos, then tap the photo plus icon in the top right corner.
Tap the photos you would like to add, then tap Add Photos.
Tap New Album.
Type your album name, then tap Create Album.

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