Why are my Portal calls freezing, dropping or blurry?

If your calls are pixelated, blurry, dropping or freezing during a call, you or the person you're calling may have a weak signal.

When making video calls, we recommend a download speed of 5Mbps per individual you're calling, for example, a group call with 3 other people would require a download speed of 15Mbps.

If your Wi-Fi signal strength is weak, try the following:

• Move your Portal closer to your Wi-Fi router (internet connection device) and check the signal strength.
• Unplug your Portal, modem (internet connection device) and router, plug them back in and check the signal strength.
• Change your Wi-Fi network and check the signal strength.