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I'm having display issues with my Portal and Portal TV
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I'm having display issues with my Portal and Portal TV

Portal
Portal TV
  • If your Portal's display is going black or flickering, try unplugging your Portal and plugging it back in again.
  • Your Portal accessibility options may be turned on by mistake. Learn how to turn off accessibility settings on your Portal.
  • If your display is pixelated, blurry or freezing during a call, you or the person you're calling may have a weak signal. Check your Wi-Fi signal. If your signal is weak, move your Portal closer to your Wi-Fi router (internet connection device) or reset the device. Make sure the person you're calling with has a strong signal on their Portal or phone.

If you continue to experience issues with your Portal's touch screen, please contact Meta Store Support at store.facebook.com/help/support for assistance.

If your Portal's display isn't working as expected:

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