My Portal's display is pixelated, blurry, or freezing during calls.

If your calls are pixelated, blurry or freezing during a call, you or the person you're calling may have a weak signal. Try the following:

• Check your Wi-Fi signal. If your signal is weak, move your Portal closer to your Wi-Fi router (internet connection device) or reset the device.
• Make sure the person you're calling with has a strong signal on their Portal or phone.

If you continue experiencing issues with your Portal display during calls, please contact Meta Store Support at store.facebook.com/help/support for assistance.