How do I perform a factory reset on my Portal?

Portal

Portal TV

If you run into problems with your Portal or want to clear all of your data off your Portal, you can do a factory reset.

After a factory reset, your Portal will return to its factory settings, disconnect accounts and erase:

If your screen is frozen or blank, scroll down to find manual-reset instructions.

Factory reset

From Apps, tap Settings .
Tap General.
Scroll down and tap Factory Reset. If prompted, select who's making changes to your Portal settings and log in with your Facebook account.
Tap Reset to complete a factory reset on your Portal.

Manual factory reset

Portal Go

Remove it from the charging dock and turn off by pressing and holding the power button and select Power Off.
Press and hold both the Volume Down and Volume Up buttons while powering on Portal Go. Release power button once see the countdown screen, and keep Volume Down and Volume Up buttons holding for 10 seconds during the countdown.

Portal (Gen 1), Portal, Portal + or Portal Mini

Unplug your Portal.
Press and hold both the Volume Down and Volume Up buttons and plug your Portal back in at the same time. Keep holding for 10 seconds.
You will get an on-screen notification that your Portal will factory reset in 10 seconds. Keep holding the volume buttons for the 10 second countdown.

Portal+ (Gen 1)

Unplug your power and USB cables.
Press and hold the power button and plug your Portal back in at the same time. Keep holding for 10 seconds.
You will get an on-screen notification that your Portal will factory reset in 10 seconds. Keep holding the power button for the 10 second countdown.

After a factory reset

Once your device is reset:

If the reset doesn’t fix your problem, find your Portal’s serial number and contact support.

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