I've forgotten my Portal passcode.
Portal
Portal TV
Account Passcode
To change your Account Passcode:
- From Apps
, tap Settings
.
- Tap Profiles.
- Tap your profile, then tap Passcode.
- Tap Change Passcode, then tap Forgot?
- Confirm your login.
- Enter your new 4-digit passcode, then re-enter your new 4-digit passcode.
Note: If you can’t remember your Facebook password, visit the Facebook Help Center.
Screen Lock Passcode
Portal and Portal Mini:
If you've forgotten your Portal passcode, you'll need to perform a factory reset by:
- Unplugging your Portal.
- Pressing and holding both the Volume Down and Volume Up buttons and plugging your Portal back in at the same time.
You will get an on-screen notification that your Portal will factory reset in 10 seconds.
Portal+ and Portal (Gen 1):
If you've forgotten your Portal passcode, you'll need to perform a factory reset by:
- Pressing and holding the Volume Down button.
- Pressing and holding the Power button while pressing Volume Down.
- Tapping Factory Reset on your Portal display.
Note: If you can’t log in to your Facebook account, visit the Facebook Help Center>.
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