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I've forgotten my Portal passcode.

Portal
Portal TV
Account Passcode

To change your Account Passcode:

  1. From Apps, tap Settings .
  2. Tap Profiles.
  3. Tap your profile, then tap Passcode.
  4. Tap Change Passcode, then tap Forgot?
  5. Confirm your login.
  6. Enter your new 4-digit passcode, then re-enter your new 4-digit passcode.
Note: If you can’t remember your Facebook password, visit the Facebook Help Center.
Screen Lock Passcode

Portal and Portal Mini:

If you've forgotten your Portal passcode, you'll need to perform a factory reset by:

  1. Unplugging your Portal.
  2. Pressing and holding both the Volume Down and Volume Up buttons and plugging your Portal back in at the same time.

You will get an on-screen notification that your Portal will factory reset in 10 seconds.

Portal+ and Portal (Gen 1):

If you've forgotten your Portal passcode, you'll need to perform a factory reset by:

  1. Pressing and holding the Volume Down button.
  2. Pressing and holding the Power button while pressing Volume Down.
  3. Tapping Factory Reset on your Portal display.
Note: If you can’t log in to your Facebook account, visit the Facebook Help Center>.
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