Support Home
Fix a problem
Wi-fi and accessories
My Portal can't find or can't connect to Wi-Fi.
Back to Wi-fi and accessories

My Portal can't find or can't connect to Wi-Fi.

Portal
Portal TV

If your Portal can't find or connect to your Wi-Fi network, try the following:

  • Make sure your Wi-Fi router (internet connection device) is on and connected to the internet.
  • Make sure your Portal is in range of your Wi-Fi router. Move your Portal closer to your Wi-Fi router if necessary.
  • Unplug your Portal, modem (internet connection device) and router, plug them back in and try again.
  • Use a mobile hotspot or another network to download the latest software and then try to connect to your desired Wi-Fi.

To enter your Wi-Fi network manually:

  1. From Apps, tap Settings .
  2. Tap General.
  3. Tap Wi-Fi.
  4. Tap Other Network... and enter your Wi-Fi network name.
  5. Select your Wi-Fi network's security method from the dropdown, enter your Wi-Fi password and tap Join.
  6. If your Wi-Fi signal strength is weak, try the following: Move your Portal closer to your Wi-Fi router and check the signal strength again. Unplug your Portal, modem and router, plug them back in and check the signal strength again. Change your Wi-Fi network and check the signal strength again.

If your Wi-Fi signal strength is weak, try the following:

  • Move your Portal closer to your Wi-Fi router and check the signal strength.
  • Unplug your Portal, modem and router, plug them back in and check the signal strength.
  • Change your Wi-Fi network and check the signal strength.

Note: You will not be able to connect your Portal to captive portals. A captive portal is a web page that prompts you to interact with it before connecting you to the internet. These are commonly used by public Wi-Fi networks in businesses, airports, hotels, and other venues that offer free Wi-Fi hotspots. This type of network will not work to set up your Portal, but may work after your initial setup.
Copy article

Was this article helpful?
Yes
No
Related articles
How do I check my Wi-Fi signal on Portal?
My Portal TV can't find or can't connect to Wi-Fi.
How do I set up or change the Wi-Fi network on my Portal?
How do I connect Bluetooth devices to my Portal?
How do I connect my Portal to a TV, computer monitor or Ethernet?

Still need help?

We're here.

Get support and tell us about your issue. We'll provide step-by-step troubleshooting assistance and find the best support options for you.
Get support
Skip to main content
Meta
Store Help Center
Meta
Search articles
Store Help Center Menu
Store Help Center
Meta Quest
Meta Portal
Ray-Ban Stories
Meta Horizon
Orders and returns

Meta
Portal
Portal support
Getting started
Calling
Apps and photos
Settings and accessories
Fix a problem
Profiles and privacy
Ray-Ban Stories
Ray-Ban Stories support
Accounts on Ray-Ban Stories
Assistant
Legal and privacy information
Meta Quest
Meta Quest support
Getting started
Headset and accessories
In-VR experiences
Horizon Worlds
Fix a problem
Legal and privacy information
Release notes
More support
Orders and returns
Horizon Workrooms
Contact us
Portal
Portal support
Getting started
Calling
Apps and photos
Settings and accessories
Fix a problem
Profiles and privacy
Meta Quest
Meta Quest support
Getting started
Headset and accessories
In-VR experiences
Horizon Worlds
Fix a problem
Legal and privacy information
Release notes
Ray-Ban Stories
Ray-Ban Stories support
Accounts on Ray-Ban Stories
Assistant
Legal and privacy information
More support
Orders and returns
Horizon Workrooms
Contact us
Portal
Portal support
Getting started
Calling
Apps and photos
Settings and accessories
Fix a problem
Profiles and privacy
Meta Quest
Meta Quest support
Getting started
Headset and accessories
In-VR experiences
Horizon Worlds
Fix a problem
Legal and privacy information
Release notes
Ray-Ban Stories
Ray-Ban Stories support
Accounts on Ray-Ban Stories
Assistant
Legal and privacy information
More support
Orders and returns
Horizon Workrooms
Contact us
English (US)