Support Home
Profiles and privacy
Portal privacy questions
How do I view, download and delete my Portal information?
Back to Portal privacy questions

How do I view, download and delete my Portal information?

Your Portal

You can access a copy of your Portal information, such as displayed albums and favorite contacts, by using the Download Your Information tool on Your Facebook Information (YFI) page, available in your Facebook Account Settings. You can delete Portal information by removing your account from your Portal.

Other Facebook Company Products

You can access and delete your data related to other Facebook Company Products you use on Portal, such as Messenger, by using those Products. For example, you can view and delete your Portal Messenger call history in your Messenger call log. You can also access your Portal Messenger calls by using the Messenger Access Your Information tool on your Your Facebook Information page.

If you use WhatsApp on Portal, you can view and delete WhatsApp call history in your WhatsApp call logs and you can access your Portal WhatsApp call history by using the WhatsApp Request Account Info feature. If you use Workplace on Portal, you and your organization can access, correct, or delete information using the tools within the Workplace service. If you are not able to do so using the tools provided in the Workplace service, contact your organization directly to access or modify your information.

Deleting your Facebook Company Product accounts will delete information related to your use of those Products, including your Portal information and your use of other Facebook Company Products on Portal.

Voice Interactions

To access and delete your Portal voice interactions, go to your Portal Settings or your Facebook Activity Log. Learn more about what information we collect for “Hey Portal” and how to manage your “Hey Portal” voice interactions.

Copy article

Was this article helpful?
Yes
No

Still need help?

We're here.

Get support and tell us about your issue. We'll provide step-by-step troubleshooting assistance and find the best support options for you.
Get support
Skip to main content
Meta
Store Help Center
Meta
Search articles
Store Help Center Menu
Store Help Center
Meta Quest
Meta Portal
Ray-Ban Stories
Meta Horizon
Orders and returns

Meta
Portal
Portal support
Getting started
Calling
Apps and photos
Settings and accessories
Fix a problem
Profiles and privacy
Ray-Ban Stories
Ray-Ban Stories support
Accounts on Ray-Ban Stories
Assistant
Legal and privacy information
Meta Quest
Meta Quest support
Getting started
Headset and accessories
In-VR experiences
Horizon Worlds
Fix a problem
Legal and privacy information
Release notes
More support
Orders and returns
Horizon Workrooms
Contact us
Portal
Portal support
Getting started
Calling
Apps and photos
Settings and accessories
Fix a problem
Profiles and privacy
Meta Quest
Meta Quest support
Getting started
Headset and accessories
In-VR experiences
Horizon Worlds
Fix a problem
Legal and privacy information
Release notes
Ray-Ban Stories
Ray-Ban Stories support
Accounts on Ray-Ban Stories
Assistant
Legal and privacy information
More support
Orders and returns
Horizon Workrooms
Contact us
Portal
Portal support
Getting started
Calling
Apps and photos
Settings and accessories
Fix a problem
Profiles and privacy
Meta Quest
Meta Quest support
Getting started
Headset and accessories
In-VR experiences
Horizon Worlds
Fix a problem
Legal and privacy information
Release notes
Ray-Ban Stories
Ray-Ban Stories support
Accounts on Ray-Ban Stories
Assistant
Legal and privacy information
More support
Orders and returns
Horizon Workrooms
Contact us
English (US)