Profile and account management
Profile and accounts
How do I add or remove profiles from my Portal?
You can have up to 5 profiles linked to your Portal. These accounts can be Facebook, WhatsApp or Workplace accounts.
Only invite people you trust to add a profile to your Portal. When someone adds their Facebook account on your Portal, their Facebook friends and Messenger connections will become contacts on your Portal, and you will be able to call their contacts. To add WhatsApp contacts to your Portal, connect your WhatsApp account to your Portal.
To add a profile to your Portal:
- From Apps
, tap Settings
.
- Tap Profiles or Accounts.
- Tap Add Account or Add Profile.
- Follow the on-screen instructions to confirm your Facebook, WhatsApp or Workplace account, then tap Next.
- Have the person you'd like to add to your Portal select the account(s) they would like to add, then tap Next.
- Have the person you'd like to add follow the on-screen instruction to log in with their Facebook, WhatsApp or Workplace account.
- Tap Next.
If you are having trouble with your Facebook account, visit the Facebook Help Center
When someone adds a profile, they’ll be able to:
- See, hear, and delete all of your Portal’s voice interactions in Portal Settings or on their Facebook Activity Log.
- Make changes to voice interaction settings on your Portal, which will apply to your voice interactions.
- Use and change other settings on your Portal, which may apply across your Portal.
- Add profiless to or remove profiles from your Portal, which could include removing your account.
- Add photos or connect to third party services on your Portal.
- View and access any information you use or access on your Portal, including the ability to view and call your contacts.
To remove a profile from your Portal:
- From Apps
- Tap Profiles or Accounts.
- Tap the profile you'd like to remove.
- Tap Remove Profile or Remove Account and follow the on-screen instructions.
- Tap Remove to confirm.
- You can also remove your own profile from your Portal from the Security and Login menu in your Facebook settings. If your Facebook account is deleted, deactivated or you change your Facebook password, your account will also be removed from your Portal. Anyone who uses a Portal not just another owner, can view and call all contacts, manage favorites, see photos added to your Portal, and use third-party services connected to your Portal.
- Removing a profile from your Portal will remove the contacts, photos and other data associated with that account, and will remove the profile holder from certain connected third party apps.
- Removing all accounts that are connected to a Portal will automatically factory reset that Portal.
- If one of multiple account holders is removed from your Portal, call history on the Portal will remain but it will no longer show that the removed account holder initiated a call.
- Learn more about adding and removing accounts on Portal TV.
How do I set up passcodes for my Portal?
To secure your Portal, you can set up passcodes for your account and device.
You can use this passcode to authenticate certain actions instead of logging into your Facebook account. Each Facebook account can set up their own password. If you can’t remember your Facebook password, visit the Facebook Help Center.
To set your account passcode:
- From Apps
- Tap Profiles, then tap your profile.
- Tap Passcode.
- Tap next to Use Passcode to turn on or off.
- Confirm your login.
- Enter your 4-digit passcode.
- Re-enter your 4-digit passcode.
To change your account passcode:
- From Apps
- Tap Profiles, then tap your profile.
- Tap Passcode, then tap Change Passcode.
- Enter your current passcode.
- Enter your new 4-digit passcode.
- Re-enter your new 4-digit passcode.
You can use this passcode to keep your Portal screen locked when it's not in use. This passcode will be required to return to Home after your Portal is not in use, but you can still use voice commands to make and receive calls.
While your Portal is locked, you won't be able to add additional contacts to a call.
To set your Portal passcode:
- From Apps
- Tap the Privacy tab and then tap Screen Lock. (If prompted, select who's making changes and log in with your Facebook account.)
- Enter the 4-12 digit passcode for your device and tap the Checkmark.
- Re-enter your 4-12 digit passcode and tap the Checkmark to confirm your passcode.
To change your Portal passcode:
- From Apps
- Tap the Privacy tab and then tap Change Passcode.
- Select who's making changes and log in with your Facebook account.
- Enter your old passcode and tap the Checkmark.
- Enter your new passcode, reenter the new passcode, and then tap the Checkmark to confirm your new passcode.
Why am I being asked to log in to my Portal again?
Reasons you may be asked to log in again include:
- You changed your Facebook password.
- Multiple accounts are logged in on your Portal and one of the accounts got logged out.
- Multiple accounts are logged in on your Portal and one of the accounts changed their Facebook password.
- There was a software update on your Portal.
To log back in to your Portal, follow the on-screen instructions.
How do I remove a Facebook account from a Portal remotely?
You can remove your Facebook account from a Portal using your Facebook settings.
To remove your account remotely:
- Go to your Facebook settings.
- Below Your Active Portals, select Remove Yourself next to the Portal you'd like to be removed from.
Why do I have to log in with Facebook to view or edit certain settings on my Portal?
Some settings require you to confirm your Facebook login to make sure you are the one viewing or editing these settings on your Portal. During your initial Portal setup or when accessing some settings on your Portal, selecting the checkbox next to Don't ask me to confirm my login again will allow you to access some settings without logging in again with Facebook.
Notes:
- Some settings will always require authentication, such as when new accounts are added to Portal.
- If you allow access to some settings without logging in again with Facebook, anyone who has access to your Portal will be able to view and edit those settings.
Parental controls and Household mode
Does Portal have parental controls?
While Portal is designed to help families connect, it’s not a children's device and should not be used without parental supervision.
To limit access on Portal, you can:
- Turn on household mode so you can limit which contacts and apps people in your home can access on Portal.
- Set up passcodes for your device. You can set a 4-digit Profile Passcode that can be used to switch profiles or authenticate yourself for certain actions on Portal. Profile Passocdes are required if you enable household mode. People with profiles can also set a Screen Lock Passcode to limit access to a device after the screen times out.
You must have an active Facebook or WhatsApp account and therefore be 13 years of age or older to create a Portal profile.
How do I use Portal safely with children in my home?
We recommend the following tips to make sure you're using your Portal safely and responsibly with kids in the home:
- Set a passcode to keep your screen locked when it's not in use.
- Turn on household mode.
- Choose which content ratings are offered for Watch Together.
- Turn your microphone and camera off when you aren't using your Portal, or use the included camera cover.
- Learn how to control which photos display on Portal and how to add photos that you don't want visible on Facebook.
- Control which contacts you add to favorites.
- Learn how voice controls work on Portal.
- Learn about controlling third-party apps.
You must have an active Facebook or WhatsApp account and therefore be 13 years of age or older to create a Portal profile. While Portal is designed to help families connect, it is not a children's device and shouldn't be used without parental supervision.
