Support Home
Profiles and privacy
Profile and account management
Does Portal have parental controls?
Back to Profile and account management

Does Portal have parental controls?

While Portal is designed to help families connect, it’s not a children's device and should not be used without parental supervision.

To limit access on Portal, you can:

  • Turn on household mode so you can limit which contacts and apps people in your home can access on Portal.
  • Set up passcodes for your device. You can set a 4-digit Profile Passcode that can be used to switch profiles or authenticate yourself for certain actions on Portal. Profile Passocdes are required if you enable household mode. People with profiles can also set a Screen Lock Passcode to limit access to a device after the screen times out.

You must have an active Facebook or WhatsApp account and therefore be 13 years of age or older to create a Portal profile.

Copy article

Was this article helpful?
Yes
No
Related articles
How do I use Portal safely with children in my home?
How do I control my Portal TV using the Portal app?
What kind of privacy settings does Portal have?
How do I use household mode on Portal?
How do I use household mode on Portal?

Still need help?

We're here.

Get support and tell us about your issue. We'll provide step-by-step troubleshooting assistance and find the best support options for you.
Get support
Skip to main content
Meta
Store Help Center
Meta
Search articles
Store Help Center Menu
Store Help Center
Meta Quest
Meta Portal
Ray-Ban Stories
Meta Horizon
Orders and returns

Meta
Portal
Portal support
Getting started
Calling
Apps and photos
Settings and accessories
Fix a problem
Profiles and privacy
Ray-Ban Stories
Ray-Ban Stories support
Accounts on Ray-Ban Stories
Assistant
Legal and privacy information
Meta Quest
Meta Quest support
Getting started
Headset and accessories
In-VR experiences
Horizon Worlds
Fix a problem
Legal and privacy information
Release notes
More support
Orders and returns
Horizon Workrooms
Contact us
Portal
Portal support
Getting started
Calling
Apps and photos
Settings and accessories
Fix a problem
Profiles and privacy
Meta Quest
Meta Quest support
Getting started
Headset and accessories
In-VR experiences
Horizon Worlds
Fix a problem
Legal and privacy information
Release notes
Ray-Ban Stories
Ray-Ban Stories support
Accounts on Ray-Ban Stories
Assistant
Legal and privacy information
More support
Orders and returns
Horizon Workrooms
Contact us
Portal
Portal support
Getting started
Calling
Apps and photos
Settings and accessories
Fix a problem
Profiles and privacy
Meta Quest
Meta Quest support
Getting started
Headset and accessories
In-VR experiences
Horizon Worlds
Fix a problem
Legal and privacy information
Release notes
Ray-Ban Stories
Ray-Ban Stories support
Accounts on Ray-Ban Stories
Assistant
Legal and privacy information
More support
Orders and returns
Horizon Workrooms
Contact us
English (US)