Why am I being asked to confirm, authenticate, or add a new card to complete my Oculus Store purchase?

People using a credit or debit card issued in the European Economic Area for online purchases may be asked to complete additional authentication measures.

Meta Quest supports making payments more secure and transparent. As part of the revised Second Payment Services Directive (PSD2) issued by the EU, you may be asked to authenticate your credit or debit card.

Some of the places you may be asked to authenticate your payment include:

• When adding a new card to your account.

• When purchasing hardware from Meta Store

• When purchasing an app or game from the Oculus store

• When purchasing in-app or downloadable content

Some of the ways your bank may ask you to authenticate your payment include:

• Respond to an email with a secure link to complete your purchase.

• Open a payment confirmation from the Oculus app on your phone.

• Provide additional verification for your bank in a browser window.

You can also add PayPal as a confirmed payment method to your account. Once you do this, you should be able to use your confirmed PayPal account to complete purchases without additional verification steps.

Getting Help

This process is in place to make your payments more secure, but we understand that any additional steps may present new challenges with completing your purchase. Who you contact for help depends on the type of issue you're having.

• If you’re experiencing a general technical problem such as connectivity or login issues, please contact Meta Store support.

• If you’re experiencing a problem with the authentication process itself, please contact the bank that issued your credit or debit card.