Troubleshoot apps and features

If you're having trouble pairing your Meta Quest 2 or Meta Quest during the initial setup process:

If you've already set up your headset but it's no longer being seen by the Oculus mobile app:

• Check to make sure your headset is nearby and turned on.
• Check your Wi-Fi signal. If your signal isn't strong, try moving closer to your wireless router (internet connection device).
• Make sure that your app is up-to-date.

If you're still having trouble pairing your headset using the Oculus mobile app, double check to make sure that you entered the code correctly. If you're sure that the code you entered is correct, please contact Support for additional help.

If you get a black screen after opening an app or game on your Meta Quest 2 or Meta Quest headset, try restarting your headset and trying again.

To restart your headset:

Using your account, you can perform a remote wipe of your Meta Quest 2 or Meta Quest even if you don't have physical access to your device.

To remove your data from a Meta Quest 2 or Meta Quest remotely:

Using a DLNA or Home Streaming server, like Plex, you can share video, music and pictures from a storage device, like a computer or media player, to your Meta Quest, without using additional storage space on your headset. Home Streaming servers can be connected to your Meta Quest using Gallery.

To connect a Home Streaming server:

If you're unable to capture video of your VR content, make sure that you've chosen your CPU as your Video processing device.

Your Meta Quest 2, Meta Quest or Rift S may have forgotten your previous Guardian if:

• The physical space has changed significantly since the time you set up Guardian. It can look like a new space to your headset and will prompt you to set up Guardian again. Examples include:
• You moved furniture and/or changed the wall decor.
• You have lots of people moving around in your play area.
• The lighting has changed significantly since the time you set up Guardian. It can look like a new space and will prompt you to set up Guardian again. Examples of potential lighting changes include:
• You have prominent windows near the play area and external lighting has changed significantly. Daytime lighting versus nighttime lighting is a common difference that can affect the system's ability to recall the Guardian boundary.
• The direction of indoor lighting has changed significantly, e.g., light source has moved from one side of room to other.

To help your headset remember your Guardian in the future, try these tips:

• Stand as close as possible to the center of the intended play area when drawing your Guardian boundary.
• Look around the room when drawing your boundary. Only looking in one direction while drawing your boundary reduces the likelihood of matching your Guardian in the future.
• Ensure that you have appropriate lighting but avoid direct sunlight in your play area. If you can read a book in your play area, that's sufficient.
• Always make sure the area within the Guardian system boundary is clear of hazards and obstacles.

If you're running into issues maintaining the viewing angle, screen position, or controller position while using Meta Quest 2 or Meta Quest, you may resolve the issue by resetting your view from the Settings menu and resetting your controller orientation.

To reset your view from your Settings menu:

To reset your view with your controller:

If you continue experiencing issues with your headset position, turn your headset off and back on again before trying again.

Bug reports help improve our products and software. If you discover a broken feature or bug while using Meta Quest 2 or Rift S, you can send us a report from your headset or the Oculus mobile app.

To report a bug from your headset:

To report a bug from the Oculus mobile app:

Note: You may not get a direct reply to your bug report. If you need assistance, please contact support.