Support Home
Fix a problem with quest 2 and rift s
Troubleshoot apps and features
I need to remove my data from a Meta Quest 2 or Meta Quest that I no longer have access to.
Back to Troubleshoot apps and features

I need to remove my data from a Meta Quest 2 or Meta Quest that I no longer have access to.

Using your account, you can perform a remote wipe of your Meta Quest 2 or Meta Quest even if you don't have physical access to your device.

To remove your data from a Meta Quest 2 or Meta Quest remotely:

  1. On a computer or mobile phone, navigate to https://secure.oculus.com/my/devices/.
  2. Choose your Meta Quest headset from the list of devices.
  3. Click Delete Device Data then click Continue.
    • If you don't see this option, your device's software version may not support remote wipe.
  4. Complete the verification flow to confirm your identity.
  5. Once the factory reset is complete, your device will disappear from the list. It will then be factory reset the next time that it comes online.
Copy article

Was this article helpful?
Yes
No

Still need help?

We're here.

Get support and tell us about your issue. We'll provide step-by-step troubleshooting assistance and find the best support options for you.
Get support
If you are experiencing skin irritation where the foam portion of the Quest 2 headset rests on your face, please read this important notice.

Skip to main content
Meta
Store Help Center
Meta
Search articles
Store Help Center Menu
Store Help Center
Meta Quest
Meta Portal
Ray-Ban Stories
Meta Horizon
Orders and returns

Meta
Portal
Portal support
Getting started
Calling
Apps and photos
Settings and accessories
Fix a problem
Profiles and privacy
Ray-Ban Stories
Ray-Ban Stories support
Accounts on Ray-Ban Stories
Assistant
Legal and privacy information
Meta Quest
Meta Quest support
Getting started
Headset and accessories
In-VR experiences
Horizon Worlds
Fix a problem
Legal and privacy information
Release notes
More support
Orders and returns
Horizon Workrooms
Contact us
Portal
Portal support
Getting started
Calling
Apps and photos
Settings and accessories
Fix a problem
Profiles and privacy
Meta Quest
Meta Quest support
Getting started
Headset and accessories
In-VR experiences
Horizon Worlds
Fix a problem
Legal and privacy information
Release notes
Ray-Ban Stories
Ray-Ban Stories support
Accounts on Ray-Ban Stories
Assistant
Legal and privacy information
More support
Orders and returns
Horizon Workrooms
Contact us
Portal
Portal support
Getting started
Calling
Apps and photos
Settings and accessories
Fix a problem
Profiles and privacy
Meta Quest
Meta Quest support
Getting started
Headset and accessories
In-VR experiences
Horizon Worlds
Fix a problem
Legal and privacy information
Release notes
Ray-Ban Stories
Ray-Ban Stories support
Accounts on Ray-Ban Stories
Assistant
Legal and privacy information
More support
Orders and returns
Horizon Workrooms
Contact us
English (US)