I'm having trouble with charging my Meta Quest 2 or Meta Quest

If you're having trouble charging your Meta Quest 2 or Meta Quest, try the following steps:

• When charging, ensure your charging cable is connected to your headset properly. If you're not sure, unplug your charging cable from the headset and power brick, then plug it back in.
• Make sure the LED light on the side of your headset is lit while charging. If the LED light is not lit Orange or Green, your headset is not being properly charged.
• When your headset isn't charging and isn't in use, make sure that it is turned off or in sleep mode.
• Your headset battery may be too hot and may need to cool down before charging.

If you're still having trouble with charging your headset, please contact Support.