I’m using a USB 3 cable in a USB 3 port, but it’s showing up in the Oculus desktop app as USB 2.
If you’re using a USB 3 cable in a USB 3 port but it’s being seen as USB 2, try the following troubleshooting tips:
- If you’re using a USB A to USB C adapter, make sure that it supports USB 3.
- Some adapters are only USB 3 if the USB cable is seated in the adapter in one direction. The other may be USB 2.
- If you’re using a USB C to USB C cable, try unseating and reseating the cable into the port using different orientations, as some ports may only see USB 3 in certain orientations.
- If you’re using a PCI-E card, make sure that the cable is fully inserted by unseating and reseating it.
If you’re still not getting the correct reading, please contact Customer Support.