I'm having trouble with my Oculus Rift sensors.

If you're having trouble setting up your Oculus Rift sensor tracking, try these troubleshooting tips:

Update your Rift and USB

• First, make sure your Rift and USB drivers are up to date.

Check Your USB Ports

• Make sure your sensors are plugged into USB 3.0 (blue) ports.
• If you have more than one sensor plugged into a USB 3.0 port, you can try plugging one into a USB 2.0 port.
• If you have more than one sensor plugged into a single USB controller on your PC, try plugging your sensors further away from one another or into separate USB controllers.
• Try unplugging other USB devices, like webcams or microphones.

Sensor Placement

• If you're only using 2 sensors, place your sensors 3 to 6.5 feet (1 to 2 meters) in front of where you'll be wearing your headset.
• If you're using 3 sensors, place your front 2 sensors 3 to 9 feet (1 to 2.7 meters) in front of where you'll be wearing your headset. Place your rear sensor directly from one of your front sensors, no more than 14 feet (4.3 meters) away from the farthest front sensor.
• Make sure the glossy side of the sensor lens is pointing towards your play area and you've removed the protective film.
• If your sensors are close together, rotate them so that they face forward. If your sensors are wide apart, rotate them towards the center of your play area.
• Check to make sure your sensor isn't tilted too far up or down.
• Check to make sure there aren't any objects placed between you and your sensors.

Additional Help

• If you are experiencing problems connecting your Oculus Rift Headset, try these troubleshooting tips.
• If you continue experiencing problems with your Oculus Rift sensor tracking, contact Meta Store support directly.

Note: If you're using more than 3 sensors, your setup may not work with your PC computer or play area. We recommend using 3 sensors.