Refunding a purchase made on your Oculus Go
If you have a problem with content you recently bought in the Oculus Store, you can request a refund on the Oculus app on your phone. You can learn more about the refund policy by visiting our Oculus Mobile Content Refund Policy and Oculus Store Terms.
Refund Availability
For Oculus Go content, you may be eligible for a refund if you used the content for less than 30 minutes and you've requested a refund less than 3 days after purchase.
For more important eligibility details on content refunds, please visit our Oculus Mobile Content Refund Policy and Oculus Store Terms.
Requesting a Refund
To request using the Oculus companion app on your phone:
- Open the Oculus companion app on your phone.
- Tap your profile picture in the top left.
- Tap Purchase History.
- Tap on the content you want to request a refund for, then tap Request Refund.
- Follow the on-screen instructions to request your refund.
For Refunds Not Covered by the Content Refund Policies
Even if you don't qualify for an automated refund under this policy, you may be able to receive a refund by contacting Oculus Support. For example, these refund rights are separate from any legal rights you may have if the content supplied is either faulty or misdescribed.
Receiving Your Refund
Once you request a refund, we'll review your request and email you back with an update. You won't be able to use the content while we review your request. To check the status of your request, visit your Purchase History.
It typically takes us no more than 5 days to review, verify and process refund requests. It may take longer for your statement to reflect the credit. If a refund request is granted, we'll credit you through your original payment method(s). If you still haven't received the money after 7-9 business days, we recommend contacting your payment provider for help receiving your refund.
