Refunds and Returns

Learn about hardware and Oculus App Store returns, cancelations and more

Still need help?

We're here.

Get support and tell us about your issue. We'll provide step-by-step troubleshooting assistance and find the best support options for you.
Get support
If you are experiencing skin irritation where the foam portion of the Quest 2 headset rests on your face, please read this important notice.
Skip to main content
Meta
Store Help Center
Meta
Store Help Center Menu
Store Help Center
Meta Quest
Meta Portal
Ray-Ban Stories
Meta Horizon
Orders and returns
Search articles
Meta
Portal
Portal support
Getting started
Calling
Apps and photos
Settings and accessories
Fix a problem
Profiles and privacy
Ray-Ban Stories
Ray-Ban Stories support
Accounts on Ray-Ban Stories
Assistant
Legal and privacy information
Meta Quest
Meta Quest support
Getting started
Headset and accessories
In-VR experiences
Horizon Worlds
Fix a problem
Legal and privacy information
Release notes
More support
Orders and returns
Horizon Workrooms
Contact us
Portal
Portal support
Getting started
Calling
Apps and photos
Settings and accessories
Fix a problem
Profiles and privacy
Meta Quest
Meta Quest support
Getting started
Headset and accessories
In-VR experiences
Horizon Worlds
Fix a problem
Legal and privacy information
Release notes
Ray-Ban Stories
Ray-Ban Stories support
Accounts on Ray-Ban Stories
Assistant
Legal and privacy information
More support
Orders and returns
Horizon Workrooms
Contact us
Portal
Portal support
Getting started
Calling
Apps and photos
Settings and accessories
Fix a problem
Profiles and privacy
Meta Quest
Meta Quest support
Getting started
Headset and accessories
In-VR experiences
Horizon Worlds
Fix a problem
Legal and privacy information
Release notes
Ray-Ban Stories
Ray-Ban Stories support
Accounts on Ray-Ban Stories
Assistant
Legal and privacy information
More support
Orders and returns
Horizon Workrooms
Contact us
English (US)