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Limited Warranty

Prior to April 25, 2022

If you purchased a Product prior to April 25, 2022, please click the appropriate link below for Warranty information:

Meta Quest/Oculus

If you purchased a Quest or Oculus Product prior to April 25, 2022, the following Warranty applies. The Warranty is now issued by Meta Platforms Technologies, LLC, formerly known as Facebook Technologies, LLC.

Quest Limited Warranty

  • English (PDF)

  • Chinese Traditional (PDF)

  • Chinese Simplified (PDF)

  • Danish (PDF)

  • Dutch (PDF)

  • Finnish (PDF)

  • French (PDF)

  • German (PDF)

  • Icelandic (PDF)

  • Italian (PDF)

  • Japanese (PDF)

  • Korean (PDF)

  • Norwegian (PDF)

  • Polish (PDF)

  • Spanish (PDF)

  • Swedish (PDF)

Quest Country-Specific Limited Warranty

Australia

  • English (PDF)

Canada

  • English (PDF)

  • French (CA) (PDF)

France

  • English (PDF)

  • French (FR) (PDF)

Italy

  • English (PDF)

  • Italian (PDF)

Quest Limited Warranty - Refurbished Products for Purchase

  • English (PDF)

Oculus for Business Limited Warranty

  • English (PDF)

Meta Portal

If you purchased a Portal Product prior to April 25, 2022, the following Warranty applies. The Warranty is now issued by Meta Platforms Technologies, LLC, formerly known as Facebook Technologies, LLC.

Portal Limited Warranty

  • English (PDF)

  • Spanish (PDF)

Portal Country-Specific Limited Warranty

Australia

  • English (PDF)

Canada

  • English (PDF)

  • French (CA) (PDF)

France

  • English (PDF)

  • French (FR) (PDF)

Italy

  • English (PDF)

  • Italian (PDF)

Portal Limited Commercial Warranty

  • English (PDF)

  • French (CA) (PDF)

  • French (FR) (PDF)

  • Spanish (PDF)

  • Italian (PDF)

Portal Country-Specific Limited Commercial Warranty

Australia

  • English (PDF)

On or after April 25, 2022

If you purchased a Product on or after April 25, 2022, please see the Warranty information below:

  • English (PDF)

  • Chinese Traditional (PDF)

  • Danish (PDF)

  • Dutch (PDF)

  • Finnish (PDF)

  • French (PDF)

  • German (PDF)

  • Icelandic (PDF)

  • Italian (PDF)

  • Japanese (PDF)

  • Korean (PDF)

  • Norwegian (PDF)

  • Polish (PDF)

  • Spanish (PDF)

  • Swedish (PDF)

Country-Specific Limited Warranty

Australia

  • English (PDF)

Canada

  • English (PDF)

  • French (CA) (PDF)

France

  • English (PDF)

  • French (FR) (PDF)

Italy

  • English (PDF)

    • Addendum (English) (PDF)

  • Italian (PDF)

    • Addendum (Italian) (PDF)

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META PORTAL

*Offer valid August 4, 2022 (4:00pm PT) – December 31, 2022 (8:59pm PT). Limit 4 devices per transaction. Valid on qualifying purchases at store.meta.com/portal, while supplies last. Product availability varies: some items may not be in stock. No rainchecks offered. Not valid on prior orders or purchases. Offer is non-transferable and not valid for cash or cash equivalent. Cannot be combined with other offers, discounts, bundles, or coupons. Savings automatically applied at checkout. Offer may be cancelled or modified at any time without notice. Void where prohibited.

**Valid on orders with a delivery address located in the continental United States (excluding freight forwarders and P.O. Boxes). Estimated delivery date for each product is provided as listed at checkout prior to purchase. Delivery may be delayed for certain products. Subject to product availability.

Meta Portal: Portal voice command availability varies. Learn more: https://store.meta.com/legal/portal/usage. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Other names and brands may be claimed as the property of others.

META QUEST

†Offer valid with the purchase of a new Meta Quest 2 device (128GB or 256GB) (“Qualifying Product”) between August 1, 2022 12:01 AM PST– December 31, 2022 11:59 PM PST and while supplies last. User account (“Account”) required. Offer Item (digital content): Beat Saber in the Meta Quest Store (approx. retail value $29.99). Additional downloadable content, including future music packs and other content, sold separately. To receive Offer Item, Qualifying Product must be first activated between August 1, 2022 12:01 AM PST - January 31, 2023 11:59 PM PST through an Account without Beat Saber entitlement previously enabled on such account (“Activation”). Upon Activation, you will receive a notification message via email, in your mobile app, and in VR with a link to redeem the Offer Item from the Meta Quest Store. There are no redemption codes in connection with this Offer. Offer Item must be redeemed within 14 days upon Activation. Once redeemed, Offer Item remains available for download indefinitely. Limit of one (1) Offer Item per Qualifying Product, regardless of the number of Accounts connected to such Qualifying Product. Qualifying Products first activated through an Account with Beat Saber entitlement previously enabled are ineligible to receive Offer Item. Not valid on prior orders or purchases. Offer is non-transferable, not for resale, and not valid for cash or cash equivalent. Offer may be canceled or modified at any time without notice. Void where prohibited or restricted. For full terms and conditions, see https://store.facebook.com/legal/quest/promotional-terms/.

Meta Quest: META QUEST IMPORTANT SAFETY NOTICE https://www.oculus.com/quest-2/removable-facial-interface-alert/

Meta Quest: Important! For ages 13 and up. META QUEST FEATURES, FUNCTIONALITY, AND CONTENT NOTICE: Features, functionality and content are subject to change or withdrawal at any time, may not be available in all areas or languages or may be restricted; may require enabled software or service activation, and additional terms, conditions and/or charges may apply.

RAY-BAN STORIES

Ray-Ban Stories: Ray-Ban Stories requires a mobile phone with Android (location services enabled) or iOS operating system, wireless internet access, and account registration. Not compatible with all smartphones. Ray-Ban Stories only available in select countries. Voice assistant is only available in English, Italian and French. Features, functionality and content are subject to change or withdrawal at any time. Please visit ray-ban.com/faq-ray-ban-stories for the most up-to-date information. For ages 13 and up only. This product may interfere with personal medical devices. Requires updates to be installed from time to time, including prior to first use. While using Ray-Ban Stories, it is always the user’s responsibility to comply with any local laws and regulations, especially those relating to privacy and the use of recording devices.

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