ENJOY FREE & EASY RETURNS
Our return policy
Our standard return policy is 30 days from when your order is shipped. Once a product is returned, your device will be inspected and a refund to your original payment method will be issued. Shipping fees are non-refundable.
If you purchased your product from a retail store, please contact the store to request a refund.
For information about returns to our Burlingame store, visit our Burlingame return policy.Have questions or need more help? Contact us.
Game or App refund
For paid apps, you may be eligible for a refund if you used the app for less than 2 hours and you've requested a refund less than 14 days after purchase.
To return a Meta Quest app using the Oculus app:
- From the Oculus app, tap Menu then tap Settings.
- Tap Purchase History.
- Select the app you want to return then tap Request Refund.
Once you request a refund, we'll review your request and email you with an update. You won't be able to use the app while we review your request. It takes 5-7 business days to review, verify and process a refund request. To check on the status of your request, visit Purchase History in Settings.
If a refund request is granted, we'll credit your original payment method(s). If your refund is approved and haven't receive the refund after 9 business days, we recommending contacting your payment provider for further help.
Visit our Content Refund Policy and Store Terms of Sale for more information.
Gift returns
For paid apps, you may be eligible to return a gifted app if you used the app for less than 2 hours and you've requested a refund less than 14 days after purchase.
When you refund a gifted app, the refund will go back to the person who purchased the gift.
To return a gifted Meta Quest app using the Oculus app:
- From the Oculus app, tap Menu then tap Settings.
- Tap Manage Gifts then select Redeemed.
- Select the app you want to return then tap Request Refund.
Once you request to return a gifted app, we'll review your request and email the original purchaser with an update. You won't be able to use the app while we review your request. It takes 5-7 business days to review, verify and process a refund request. To check on the status of your request, visit Manager Gifts in Settings.
If a refund request is granted, we'll credit the original payment method. If your gift return is approved and the purchaser hasn't received their refund after 9 business days, we recommend that they contact their payment provider for further help.
Visit our Content Refund Policy and Store Terms of Sale for more information.
